Taxes / Duties / VAT / Import Fees / etc ???
If you live outside the USA, there is a chance your home country may charge some type of tax/fee to import goods. Each country is different, so it is not possible to detail here, but please be aware that we are not charging anything up front for these fees, so international packages are shipped as DDU.
Last updated: August 19, 2024 16:52
Can I pick up my package at New York Comic Con?
No, unfortunately. Sorry. The overlapping dates of NYCC and our fulfillment will make it too complicated for us to keep track of backers we might meet at NYCC. It might seem simple enough, but the chaos of New York Comic Con makes it nearly impossible to create and maintain records on the fly.
Last updated: August 30, 2024 15:03
My package came, but something is missing, what now?
Some items will be shipped individually, like prints for example. Don’t panic :)
If you are still missing an item/s after a few weeks AND it hasn’t been discussed in a project update, send us an email at [email protected].
Last updated: August 19, 2024 16:52
When is Head Lopper Volume 5 coming?
Soon friends! Schedules are still being finalized still but you should see the first issue drop in 2025! Follow @andrewmaclean on IG and on the web at www.artofandrewmaclean.com for details.
Last updated: August 19, 2024 17:12
Does this mean Head Lopper won't be published by Image Comics anymore?
Nope! The main series, Head Lopper, will remain at Image Comics. Agatha: A Tale of Three witches is a prequel/spinoff/one shot, something to hold you over until the main series returns (to Image) in 2025.
Last updated: September 03, 2024 18:45
Current Estimated Shipping Date: November 2024
PLEASE NOTE: Some items are fragile or sent from different locations. Orders may be split into multiple shipments.
Last Updated At: 10/25/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Variants (i.e. size and color) are final. No exchanges will be made.